Refund policy
REFUND & RETURN POLICY — Travel Popups Shop
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Eligibility To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You'll also need your receipt or proof of purchase.
How to Start a Return Contact us at travelpopups.tours@gmail.com or WhatsApp +1 868 743 1032 to initiate a return. Please do not send items back without first contacting us — unrequested returns will not be accepted. Our team will provide return instructions and the appropriate return address based on your order's fulfillment origin.
Damages & Issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or incorrect. We will evaluate the issue and make it right at no additional cost to you.
Non-Returnable Items The following cannot be returned:
- Perishable goods
- Custom or personalized items
- Personal care goods
- Hazardous materials, flammable liquids, or gases
- Sale items or gift cards
Exchanges The fastest way to get what you want is to return the original item and place a new order once the return is accepted.
European Union — 14-Day Cooling Off Period If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason, without justification. Items must be unworn, unused, with tags, and in original packaging, along with proof of purchase.
Refunds Once your return is received and inspected, we'll notify you of the approval status. If approved, your refund will be processed to your original payment method within 10 business days. Please allow additional time for your bank or card provider to post the refund.
If more than 15 business days have passed since your refund was approved, contact us at travelpopups.tours@gmail.com.